Frequently Asked Questions

2021 Annual Convention Platform and Other FAQs

For information on how to navigate the platform, join sessions, where to direct technical support questions, how to use the photo booth, and more, refer to the FAQ here.


General FAQs


NEW! How do I get a certificate of attendance?

To request a certificate of attendance for the NCTE Annual Convention, CEL Convention, or ALAN Workshop, please complete the form below.  For any questions, please email NCTEevents@ncte.org.

For information on continuing education credits, see this web page.

Request for certificate(s) of participation

Please complete the brief survey below to request certificates for any of the following events: The 2021 NCTE Annual Convention The ALAN Workshop The CEL Annual Convention Please allow 1-3 business days for your certificate(s) to be emailed to you.

What are Convention policies?

By attending Convention, all attendees agree to follow NCTE policies including the Code of Conduct, Mutual Respect & Anti-Harassment Policy, Demonstrations Policy, and Use of Multimedia.

What time zone are hours?

Times for all sessions are Eastern Time.

What are the hours of the Convention?

Each area has different hours, but the lobby will be staffed during the following hours:
Wednesday, November 17: 5:00 – 8:30 pm ET; Exhibit Hall Grand Opening 5:30-7:00 pm
Thursday, November 18: 1:00 – 9:00 pm ET
Friday, November 19: 9:30 am – 9:15 pm ET
Saturday, November 20: 8:00 am – 9:00 pm ET
Sunday, November 21: 8:30 am – 9:30 pm ET (NCTE ends at 4:15 pm; CEL ends at 8:00 pm; ALAN ends at 9:30 pm)
Monday, November 22: 8:30 am – 8:30 pm ET (ALAN ends at 6:30 pm; CEL ends at 8:30 pm)
Tuesday, November 23: 8:30 am – 4:10 pm ET (ALAN programming only)

What are the hours of NCTE Customer Service support during Convention?

Wednesday, November 17: 8:30 am – 8:30 pm ET
Thursday, November 18: 8:30 am – 8:30 pm ET
Friday, November 19: 8:30 am – 9:15 pm ET
Saturday, November 20: 8:30 am – 9:00 pm ET
Sunday, November 21: 8:30 am – 4:00 pm ET


Attending Sessions

Program: This is a link to the Convention Program.

Convention Policies: This is a link to the Convention Policies.

I’m registered for Convention, but am not seeing NCTE Annual, ALAN Workshop and CEL Convention sessions in the Webcast Auditorium.

If you are registered for all three components of the 2021 NCTE Annual Convention, you should see all session offerings. If you are only registered for NCTE Annual Convention, you will not see ALAN or sessions. If you are only registered for ALAN or CEL, you will not see the appropriate sessions and not NCTE Annual Convention. If what you are seeing does not match how you registered for Convention, please contact us immediately at NCTEevents@ncte.org.

Which sessions will have CART or ASL?

All Live and Scheduled/Prerecorded sessions will have CART. If requested, certain sessions may also include ASL services. NCTE has secured ASL for all General Sessions. Captioning and/or session transcripts will also be available for all On-Demand Sessions. Session transcripts will also be provided for all Live and Scheduled/Prerecorded sessions during archive. Need more information about platform accessibility? Check out the FORJ Virtual Platform Accessibility Guide! Platform accessibility can be found by clicking the person icon in the lower right corner of all pages.

How do I access archived live and scheduled sessions and when will they be available for viewing?

Archived live and scheduled sessions will be available for viewing in the Webcast Auditorium ~48-72 hours after the session has ended. Once the session has been archived, the “Attend Webcast” button will change to “View Archive”. If the View Archive button is not visible, it means the archived session is not yet available.

How early can I log in to the Virtual Platform?

You can log in as soon as you receive the Know Before You Go Email on November 16 to use the schedule feature and bookmark the site. The Networking Lounges, Webcast Auditorium, and Exhibit Hall will open on Wednesday, November 17 at 5:30 p.m. ET. The Exhibit Hall Grand Opening is from 5:30 – 7:00 pm ET. Please log in as soon as possible to ensure you have the best experience possible!

What is the format of the Convention?

The 2021 NCTE Annual Convention will be fully virtual. Attendees will have access to a variety of live, prerecorded/scheduled, and on-demand sessions through the online Convention platform. We are also offering an online Exhibit Hall and virtual opportunities for networking and connection. All registrants will have access to archived session content in the online platform until February 19, 2022.


Registration Question

Is there a cut-off date for registration?

Registration closed on Friday, December 31. Existing registrants continue to have access to the convention content through February 19, 2022.



I have a question about becoming an NCTE member.

Visit the Membership Lounge to learn more about the benefits of membership! After the Convention, see our website.